Frequently Asked Questions About Your Stay
Find practical answers about arriving at the hotel and following up on a stay request. Standard check-in is from 16:00 and check-out by 11:00; confirmation, changes and cancellation depend on the offer agreed for your dates.
A clearer path
to your stay.
Have another question? How is my reservation confirmed?+
Select your dates and rooms, review the full price and send your request. The quoted price is fixed for that offer while the team checks availability. Your reservation is confirmed only when the property sends explicit confirmation.
What time are check-in and check-out?+
Check-in starts at 16:00 and check-out is by 11:00, local Paris time. Please arrange early arrival or late departure with the property in advance; availability and any charges must be confirmed.
Can I change my dates?+
Please contact us with your booking reference and preferred dates. Changes depend on availability and the conditions of your agreed rate.
Are taxes and fees included?+
Yes. The displayed room rates include all taxes and mandatory fees. You will see the complete total before sending your request. That total stays fixed for the offer; changes to your stay require a new offer.
What is the cancellation policy?+
Your offer will set out the cancellation deadline, refund conditions and any no-show charges before you confirm. Please review those terms carefully; sending a request does not guarantee free cancellation.
How can I discuss my booking request?+
Use the contact form, email or telephone to discuss your request. Correspondence does not confirm a reservation; explicit confirmation from the hotel is required.
Do I need to pay when I send a request?+
Any payment requirement is shown before you confirm payment. Use the secure payment form linked to your booking. Do not send payment-card details in messages.
How can I contact the reservations team?+
Use our contact form, email h7229@pullman-eiffel-paris.com or call +33 1 44 38 56 00.
Can I leave bags before check-in?
The hotel provides complimentary luggage storage before check-in and after check-out. Early room access and late check-out are separate requests, subject to availability and possible charges. Ask the hotel in advance if either is essential to your travel plans.
What should I check before confirming?
Review the room category, guest count, dates, total price, included services and cancellation terms in the actual offer. A request alone is not a confirmed reservation. If you need an accessible room, connecting rooms or a specific bedding arrangement, have those requirements checked before accepting the stay.