Complaints & consumer mediation
For bookings, payments, cancellations or privacy requests, email h7229@pullman-eiffel-paris.com and quote your booking reference. The hotel’s separate contact is h7229@accor.com / +33 1 44 38 56 00. Contacting the hotel does not automatically notify this booking service.
Consumer rights
Nothing here excludes obligations or remedies that cannot lawfully be excluded. Mandatory protections and applicable jurisdiction rules remain in force. A complaint may be sent to the company first; this does not restrict access to courts, regulators, card issuers or any applicable mediation scheme. No affiliation with Accor’s mediator is claimed.
How to request a refund
Send your booking reference and the reason for your request to h7229@pullman-eiffel-paris.com. Do not send a full card number or security code. We assess the booking conditions and payment records and communicate the outcome in writing. Any approved refund is returned through the original payment method unless a lawful alternative is agreed. The bank determines when the refund appears; Aviagram / Zenthoryx processing charges are not automatically deducted from refunds owed by law.